Privacy Policy for DoKirana Customers

Effective Date: 21-04-2025

1. Information We Collect

We collect the following information from you to deliver and improve our services:

• Name, phone number, and email address
• Delivery address and preferred store location
• Order history and cart preferences
• Real-time location (only with your consent)
• Device and app usage data (for performance analytics)
• Any communications with customer support or delivery agents

2. How We Use Your Information

Your information is used to:

• Process orders and coordinate with Kirana store owners and delivery partners
• Offer personalized product recommendations
• Send order updates, OTPs, and delivery notifications
• Enable real-time tracking of delivery status
• Improve app features, usability, and service quality
• Ensure fraud prevention and account protection

3. Sharing of Information

We only share information when necessary for the functioning of the DoKirana platform:

• With store owners to fulfill your orders
• With delivery partners for accurate and timely deliveries
• With third-party services for analytics, payment processing, or notifications (under strict confidentiality agreements)
• As required by law or to protect legal rights

4. Data Security

We use industry-standard encryption and secure server practices to protect your data. All sensitive information (e.g., location, payment data) is encrypted in transit and at rest. Only authorized personnel can access personal data when needed.

5. Your Rights

As a DoKirana user, you have the right to:

• Access and review your personal data
• Request correction or update of your profile information
• Withdraw location access at any time via device settings
• Request deletion of your account and related data
• Contact us for any concerns or clarifications at dokiranaorg@gmail.com

6. Background Location Usage

We may access your location in the background to ensure seamless delivery tracking and store matching, but only when explicitly permitted by you. You can change this permission anytime from your device settings.

7. Changes to This Policy

We may periodically update this policy. Significant changes will be communicated through the DoKirana app or website.